My thanks to those patients who have co-operated with the survey this week, particularly to those who have volunteered to help the PPG directly. We have tried to get a spread of age groups and not be too dependent on females but from my observations there are many more ladies than men visiting the surgery. C'est la vie. Or is it the old story that men are reticent about their medical troubles? The results of the survey are to be checked next week but thus far most people have said they are satisfied or delighted with the way the surgery is run. There were never more than 4 people waiting so the appointments system clearly works well, better than times past when you could find yourself No 12 in the queue at 6pm and still had to pay 3/6d for the consultation. Something like 2 hours pay, now put that into 2011 money and it comes out at around £20, makes you think. But the man on 1/10d an hour did not pay income tax, council tax, VAT or fuel tax and he still managed to watch professional football on Saturday afternoon.
Hi,
ReplyDeleteI've just tried to book an appointment online , to find out the new process is only to release appointments on Monday afternoon? Seems a bit of a strange process, as it defeats the entire point of having an online booking system.
I'd suggest a different approach. Fine people £10 if they don't attend an appointment they've booked, works for dentists, so why not GP surgeries?
My other suggestion would be look into a reminder email or SMS for those people who book an appointment more than 2 weeks out from the current date.
Jason.